Items with manufacturing defects will be given refund of provided they are returned complete, unused and in their original packaging with all appropriate labels and tags intact within 12days of receipt also after confirmation from us by email.You need to inform us via email within 36 hours of receiving such item .Any defects informed after this period will not be considered.
Cosmetics and Pierced Jewellery items cannot be returned due to current Health and Hygiene Regulations.
It is the customer’s responsibility to ensure that all items being returned back to us are adequately packaged and labelled.
All UK and Europe parcels can be posted to:- Grande-Asia, 67 Havelock Road,Derby DE 23 8TN
You can return your goods via a Post Office using second class recorded delivery for parcels under 1kg in weight, thereafter first class recorded.
Please ensure that you retain the postage receipt and obtain adequate insurance to cover the value of the returned goods. As we cannot accept any liability of items until they have been received by our offices.
Should you wish to use a courier service to return your item/s back to us, you will need to address your parcel to:the above address- where it will then be transferred to our warehouse.
International returns can be made from your local post office or courier company, should you need help or advice regarding this please email us at
We are unable to provide a free returns service, and therefore all return postage costs are to be covered by the customer.
If you return an item to us outside of the terms and conditions of our return policy and you statutory rights do not apply we may not refund you.
Refunds are processed within 28 days of receipt of any returns, and can only be issued via the original payment method.
If there is an issue where a refund has not been received please email us at
Postal Order refunds will be done by cheque, please ensure you provide us with your correct name as it appears on your bank statement to avoid any problems.
FABRIC & EMBROIDERY Many of our items are hand embroidered and therefore fragile in their usage. These garments should be worn with care and are mainly for special occasion wear. A majority of the fabrics used are 100% Polyester. A garment may have variations in patterns due individual dyeing methods. Please ensure that the first wash is ‘Dry Clean’ only, Heavy embroidered items can only be Dry Cleaned. Casual items should be washed separately in cold water and thoroughly rinsed (do not leave to soak). Please note that due to hand dyeing methods used the colours are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the washing instructions given. All clothing with embossed or rubber prints should be reverse ironed. Any displacements to sequin beading or embroidery cannot be deemed to be a defect in the garment but is caused by the very nature of the work. Extra beading is supplied. In these cases postage cannot be claimed in refunds. Shoes that have sequins diamante or embroidery are occasion wear only and some designs such as kusa cannot be worn in wet conditions. Outfits may have a smell of paraffin which is due to the process used to dry clean garments after embroidery. This smell with evaporate once the garment has been removed from packing. Specially commissioned items can only be cancelled within 5 days of placing the order. We cannot offer you a refund or cancellation after this period of time. Your statutory rights are not affected